Terms & Conditions

Saffron and Sage — 12 Welsh Back, Bristol BS1 4SP · 0117 946 0102 · hello@saffronandsage.co.uk.

When you book a table, place an order or buy anything through this website, your contract is with Saffron and Sage — the restaurant prepares the food, provides the service and is responsible to you for both. The website itself runs on TableSpark (tablespark.uk), which provides the technology as our supplier and is not a party to your purchase.

By using this site, booking or ordering, you agree to these terms. Nothing in them takes away rights the law gives you as a consumer.

The site and its content (text, photography, menus, branding) belong to Saffron and Sage or its licensors — you are welcome to browse, link and share, but not to copy it for commercial use or misuse the site (for example attempting to break, overload or scrape it).

Menus, prices and opening hours are kept up to date with reasonable care but can change; where a price or item is obviously wrong, we are not obliged to honour the error and will tell you before preparing your order.

Your details — please give accurate contact details; the confirmation, any reminder and any changes reach you through them.

Holding your table — tables are held for a reasonable time past the booked slot. If you are running late, call us (call us on 0117 946 0102) — otherwise we may need to release the table to waiting guests.

Changing or cancelling — every confirmation email includes a cancellation link that releases the table immediately; you can also call. Please cancel as early as you can — it lets another guest take the table.

Deposits and card guarantees — for some bookings we may ask for a deposit or a card to secure the table. The amount, when it may be charged (for example a no-show fee) and how a deposit is applied to your bill are always shown to you before you confirm — only those presented terms apply. A saved card is charged only in the circumstances shown, and any charge is reviewed by the restaurant first.

When the contract forms — your order is an offer; it is accepted when the restaurant confirms or begins preparing it.

Availability — dishes depend on the kitchen and the market. If something is unavailable we may offer the closest substitute or remove it; where the change is significant we will contact you first.

Prices — shown prices include VAT where applicable. Any delivery fee is shown before you pay.

Timing — collection and delivery times are good-faith estimates and can stretch during busy service. Delivery is made by the restaurant to the address you give — please make sure it is right.

Dine-in orders — orders placed from the table are prepared for your table number; if you pay at the restaurant, the order stays recorded as unpaid until settled in person.

It is against the law for us to sell alcohol to anyone under 18, or for an adult to buy it on a under-18's behalf. Where alcohol or any other age-restricted item appears on this site:

You must be 18 or over to order it. Placing such an order confirms that you are.

ID is checked at handover, not on the website. This site does not verify anyone's age — it cannot. We operate Challenge 25: if the person collecting or receiving the order looks under 25, we will ask for photo ID (passport, photocard driving licence, or a PASS-approved card). No acceptable ID means the age-restricted items are not handed over.

We will also refuse where we reasonably believe the item is being bought for someone under 18, or where the person receiving it appears intoxicated.

If age-restricted items are withheld for any of these reasons, we refund those items; the rest of the order stands, and any delivery charge already incurred may be retained.

If you have an allergy or intolerance, tell the restaurant directly, before ordering (call us on 0117 946 0102) — do not rely on menu descriptions or order notes alone. Menu information is provided by the restaurant with care, but our kitchen handles allergens and we cannot guarantee any dish is completely free of traces.

We will always tell you, honestly, whether we can accommodate a requirement. If we cannot make a dish safe for you, we will say so rather than guess.

Online card payments are processed securely by Stripe and go directly to the restaurant's own Stripe account — TableSpark never holds your money. We never see your full card number.

Where a pay-at-restaurant option is offered, payment is due at the restaurant and the order remains unpaid until then.

Changed your mind about an order? Contact us straight away (call us on 0117 946 0102) — if preparation has not started we will usually cancel and refund. Because freshly prepared food is perishable, the usual 14-day online cancellation right under the Consumer Contracts Regulations 2013 does not apply to it once made.

Something wrong? If an order is missing, incorrect or not of the quality you are entitled to expect, tell us promptly and we will put it right — a replacement or a refund, as the Consumer Rights Act 2015 provides.

How refunds arrive — online-payment refunds go back to your card through Stripe; timing depends on your card issuer (typically 5–10 working days). Payments made at the restaurant are refunded directly by the restaurant.

Gift cards and event tickets are subject to the specific terms shown when you buy them (including any expiry or event-specific cancellation terms). Gift cards are not exchangeable for cash except where the law requires.

We would rather not, and it is rare. We may decline or cancel a booking or an order where we cannot safely meet a dietary requirement, where an age-restricted item cannot be handed over, where the kitchen or the restaurant cannot open (illness, supply failure, utilities, weather, or anything else outside our reasonable control), where the details given are clearly false, or where a guest's behaviour puts our team or other guests at risk.

If we cancel, you get a full refund of anything you have paid for what we cannot provide — including any deposit — and we will tell you as early as we can. We do not charge a no-show fee for a booking that we cancelled.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited — including your statutory rights over food we serve you.

Beyond that, we are responsible for foreseeable loss caused by our breach of these terms, and not for loss that was not foreseeable or that relates to a business. The website is provided with reasonable skill and care but may occasionally be unavailable (maintenance, faults, events outside our reasonable control) — bookings and orders already confirmed are unaffected by site downtime.

If anything falls short, please tell us first — email hello@saffronandsage.co.uk or call 0117 946 0102. Most things can be put right on the spot, and we aim to reply to a written complaint within five working days.

If we cannot resolve it between us, you can ask your local Trading Standards service through the Citizens Advice consumer helpline (0808 223 1133), and you keep every right to take the matter further in the courts. We are not currently signed up to a certified alternative dispute resolution scheme, and we will say so plainly rather than leave you looking for one.

Your statutory rights are never affected by anything on this page.

If one part fails, the rest stands. If any provision here is found unenforceable, it is removed and the remaining terms continue in force.

Not enforcing something is not giving it up. If we do not insist on a term straight away, we can still rely on it later.

Who these terms are between. They are between you and Saffron and Sage. We may transfer our rights and obligations under them — for example if the business is sold — but never in a way that reduces the rights you already have. You may not transfer yours without our agreement.

Third parties. Nobody other than you and us has rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

The whole agreement. These terms, together with anything shown to you at the moment you booked or ordered (prices, deposit terms, event conditions), are the agreement between us.

We may update these terms from time to time; the version published when you book or order is the one that applies to it, and the date at the top shows the latest revision.

These terms are governed by the laws of England and Wales — unless the restaurant is established in Scotland or Northern Ireland, in which case the law of that part of the UK applies — and you always keep any mandatory consumer protections of the place you live. Disputes can be brought in the courts of the same jurisdiction, or of your home nation within the UK.